Why has my order been refunded?

If you were not expecting a refund from us, it may be that your item could not be delivered by our couriers and was returned to us, prompting a refund. It may also be possible that one of our agents has issues this as a goodwill gesture.

Please accept our apologies if this has caused any confusion.

If you have any further questions about this refund, please use the 'Contact Us' link at the bottom of the menu to your left.

did this answer your question?