What is the Mothercare Guarantee on Pushchairs, Strollers and Car Seats?

Mothercare Guarantee

All car seats sold by mothercare in the UK after 21st July 2010 will be subject to a two year guarantee.

  • We are happy to refund or exchange any car seat returned within 30 days of purchase as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.
  • We will provide a full refund or exchange if the car seat goes wrong within 30 days of the guarantee validation date.
  • We will offer a spare, repair or replacement product free of charge where the car seat goes wrong within the first two years of the guarantee validation date.  The choice of service is at Mothercare's discretion.

All pushchairs, travel systems and strollers sold by mothercare in the UK on or after 1st August 2013 will be subject to a guarantee: 1 year - for products purchased for less than £100; or 2 years - for products purchased for £100 or more.. *Guarantee excludes items purchased in Outlet Stores.

  • We are happy to refund or exchange any pushchair, travel system or stroller returned within 30 days of purchase as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.
  • We will provide a full refund or exchange if the pushchair, travel system or stroller goes wrong within 30 days of the guarantee validation date.
  • We will offer a spare, repair or replacement product free of charge where the pushchair or stroller goes wrong within the guarantee period; The choice of service is at Mothercare's discretion.
  • We will provide a courtesy stroller whilst the pushchair is out of use, awaiting a spare part or repair (subject to availability). This service is available through your local store.

This does not affect your rights if the product is faulty or misdescribed.

The guarantee covers:

  • All pushchairs, travel systems, strollers & car seats
  • All parts except inflatable tyres, inner tubes and rain covers.
  • We will endeavour to provide matching fabric for repairs and/or spares, if this is not available we will provide coordinating colors.
  • Where a spare or repair is uneconomical, Mothercare will offer a replacement product.
  • Mothercare may inspect the product and verify fault before offering a spare, repair, replacement or refund.
  • The use of same brand stroller platform, such as Mothercare HopOn on Mothercare My Choice, will not impact the validity of the Mothercare guarantee on the pushchair/stroller, as long as it is used in accordance with the manufacturer's instructions. This excludes cosmetic damage caused by the stroller platform. In the event of the pushchair or stroller going wrong due to the use of a non-matching brand stroller platform, this will invalidate the guarantee.

The guarantee does not cover:

  • Damage caused by non domestic use
  • General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric.
  • Deliberate damage, misuse or neglect
  • Product which has been modified, undergone an unauthorized repair or used a non approved spare part.
  • Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
  • Cosmetic damage
  • Matching accessories, e.g. change bags, cosytoes, stroller platforms, etc
  • Loss incurred as a result of not being able to use a product whilst waiting for a spare part or repair as we will provide a courtesy stroller.

We can provide spare parts and repairs for damages which fall outside the scope of the guarantee. Prices are quoted on an individual basis. Please contact stores or customer care for more details.

To claim against the guarantee, proof of purchase, mothercare guarantee booklet and guarantee sticker are required. Guarantee is invalid if sticker is not present.

Keeping you mobile:

We will provide you with a courtesy stroller, subject to availability, whilst yours is away for repair.

This does not affect your rights if the product is faulty or misdescribed

If a problem occurs with your pushchair or car seat and you need to claim under the guarantee please contact your local Mothercare store or call our Customer Care Team on 0344 875 5222 Monday to Saturday, 8am - 6pm, Sunday 9am - 5pm.

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