How to return an order placed Internationally

Returns for products purchased from www.mothercare.com and shipped outside of the UK can be done either by post or by returning to any of our UK stores*.

Prior to returning an international order please contact our Customer Care Team in the UK by email, phone or post. We are open from 8am to 8pm Monday to Friday and 9am to 6pm Saturday and 9am to 5pm Sunday. Failure to do this may result in a delay in processing your return.

1) By email: You can contact us via email through our ‘contact us’ page 2) By Telephone: Call us on +44 (0) 1923 210210

Please note: We cannot accept items purchased on www.mothercare.com for return into any of our international stores. For items purchased via one of our dedicated international websites (e.g. www.mothercare.iewww.mothercare.ua) please refer to that site for details of how to return an order.

Returning by post: To return an item you should use your local postal service at your own cost. Mothercare recommends that you obtain a proof of purchase receipt. All refunds for items returned will be credited to the original payment card and/or PayPal account.

Items should be sent in their original packaging, marked as “returned goods” to:

Mothercare

Prolog Phase 8

Cranmer House

Sherwood Park

Annesley

Nottingham

NG15 0DF

UNITED KINGDOM

 

Please note:  Failure to mark the parcel as “returned goods” may cause it to be held up at customs and possibly lead to a delay in your refund being processed.

Returning items to a UK store: Items can be returned to any of our UK Mothercare Stores (excluding Outlet Stores).

*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, gift vouchers, gift cards and opened mattresses. If any items are returned that were part of a multi buy promotion, all items must be returned.

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