What do I do if I have a fault with my electrical product?

If you have a fault with your electrical please contact the manufacturer in the first instance.

Customers can now call the relevant manufacturer below if they have any questions, need advice on setting up their product or the day to day using of their product. They will provide customer with support and guidance free of charge. 

We have recommend that you don’t return the item to store until you have spoken to the manufacturer, as they will be able to resolve the majority of issues over the phone.

Please note that some manufacturers are also able to supply spare parts if required. If the manufacturer is unable to resolve the problem, they will then confirm that the item can be returned to a store.

Electrical Products Customer Care Telephone Numbers

Supplier Tel No Trouble-shooting Guide
Angelcare 0345 009 1789 https://angelcare.zendesk.com/hc/en-gb
Binatone 01792 452 662 N/A
BT 0808 100 6554 N/A
Lansinoh 0113 205 401 https://lansinoh.co.uk/faqs/
Medela 0161 776 0400 https://www.medelabreastfeedingus.com/article/214/tips-for-troubleshooting-your-medela-breast-pump
Motorola 0845 218 0890 https://motorolahome.co.uk/support/
Philips Avent – UK 020 79 490 240 https://www.philips.co.uk/c-m-mo/bottle-warmers-sterilisers?int_origin=2_CP_acc-mcare_slot1_gb_en_philipsaventbabyproducts_homepage_bottlewarmersandsterilizers
Philips Avent – Ireland 0152 45443 https://www.philips.co.uk/c-m-mo/bottle-warmers-sterilisers?int_origin=2_CP_acc-mcare_slot1_gb_en_philipsaventbabyproducts_homepage_bottlewarmersandsterilizers
Summer Infant 01442 505 000 http://peaceofmind.summerinfant.com/peek-plus/faqs/monitor-camera/
The Gro Company 0844 557 2960 https://gro.co.uk/frequently-asked-questions/#need-more-information
Tommee Tippee 0808 597 9899 https://www.tommeetippee.co.uk/product-support
Tomy 01271 336 155 https://tomy.com/faqs
Vtech  0800 334 5844 https://www.vtech.co.uk/support


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