How do I return an item?

We are happy to refund or exchange any product*† purchased in store or via www.mothercare.com returned within 30 days of purchase (excluding delivery charges). Non-sale items purchased in store can be returned for a refund or exchange within 30 days of purchase and sale products bought in store can be returned for a refund or exchange within 14 days of purchase. In all cases a returned product must be its original state, unused and in original packaging. Proof of purchase is required (for online orders you can use your order acknowledgement email or dispatch email). Please note any purchases made in our outlet store are subject to a specific returns policy; see outlet returns policy below. 

†Exclusions - toiletries, and personal products such as breast pads and nappies, briefs and products that have been personalised, software, DVD's, food (including formula milk), TENS machines, gift vouchers, gift cards and opened mattresses, If any products are returned that were part of a multi-buy promotion then all items must be returned.

*This does not affect your rights if the product is faulty or misdescribed.

All returned goods must be accompanied by a note of your details and order number. You can print a returns slip below.

Please note any postage incurred by returning the item(s) to us will not be refunded. If you need advice before you return an item please contact us

Print Returns Label

No printer - no worries! If you do not have access to a printer, please write these details on a blank sheet of paper and return this in the return parcel. Collect+ also offer a 'print in store' label to attach to the outside of the parcel 

For all purchases made In Store please click here for more details 

For purchases made in an Outlet Store click here 

For International purchases click here

For purchases made Online via Mothercare.com, please choose from the below options:

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