What is your refund policy?

Mothercare and ELC are happy to refund/exchange any unused merchandise returned within 30 days of purchase upon production of your  proof of purchase (you can show your order confirmation or order dispatch email), as long as they are returned in an unused condition and in their original packaging. You can return items to any local store for a refund under our returns policy.

This does not affect your rights if the product is faulty or misdescribed.

*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, Gift Vouchers, Gift Cards and opened mattresses. Pushchairs see terms and conditions issued at time of sale. If any items are returned that were part of a multi buy promotion all items must be returned.

If items are collected or posted back to us, we aim to give you a refund within 14 days from receipt of the returned goods.

How we calculate refunds

Items returned because they are damaged or defective - We will refund the cost of the item + delivery charges + returned postage incurred by you (if applicable).

Upon receipt of the returned item, we will check the damaged/defective item. If we are unable to find the damage/defect, we reserve the right to refund only the cost of the item minus the returned postage cost incurred by us from the refund amount.

Items returned within the 7 days cancellation rights

We will refund the cost of the item + delivery charges provided that you have cancelled the order with us within 7 days of receipt. You may cancel the order by calling our Customer Service Team on 0344 875 5222; or click here to email us; or complete the 'contact us' form on our website, or write to us at:

Mothercare Customer Service Centre,
Mothercare UK Limited,
Cherry Tree Road,
WD24 6SH.

Items returned within the 30 days hassle-free policy

We will refund you the cost of the item only. We will not refund the delivery charge except in accordance to your legal rights.

Note: if after inspection, the returned item is not in a re-saleable condition, we reserve the right refuse to give you a refund or deduct up to 20% off the original price from the refund amount.

Please note that if you cancel your MamaTENS before it is sent out to you, you will receive a full refund. Once the unit has been dispatched no refund is possible for hygience reasons, even if the unit is returned unused.

did this answer your question?