your selected question
What do I do if the item I receive is not what I've ordered?
We do have tight measures in place to ensure all orders are successful and correct, so I apologise this has slipped through and you've received an incorrect item. We have a few options to sort this out for you as quickly as possible:
- You can take the item to your local store to exchange for the correct item. Please take your advice note with you to show the store staff the error. They will then be delighted to sort this out for you.
- Call us on 0844 875 5111 or email us by clicking on 'Contact Us', stating the item received and the item you wanted. We'll then arrange to send you the correct item.