your selected question
I returned some items but I haven't had a refund. Why?
In the unlikely event that you haven't received your refund within this time, please contact our Customer Care Team on 0844 875 5222 from 8am - 8pm Monday - Friday and 9am - 5pm Sunday.
How we calculate refunds
Items returned because they are damaged or defective - We will refund the cost of the item + delivery charges + returned postage incurred by you (if applicable).
Upon receipt of the returned item, we will check the damaged/defective item. If we are unable to find the damage/defect, we reserve the right to refund only the cost of the item minus the returned postage cost incurred by us from the refund amount.
Items returned within the 7 days cancellation rights
We will refund the cost of the item + delivery charges provided that you have cancelled the order with us within 7 days of receipt. You may cancel the order by calling our Customer Care Team on 08453 30 40 70; or email us at: customersupport@mothercare.com; or complete the 'contact us' form on our website, or write to us at;
Mothercare Customer Care Centre
Mothercare UK Limited
Cherry Tree Road
Watford
Hertfordshire
WD24 6SH
Items returned within the 28 days hassle-free policy
We will refund you the cost of the item only. We will not refund the delivery charge except in accordance to your legal rights.
Note: if after inspection, the returned item is not in a re-saleable condition, we reserve the right refuse to give you a refund or deduct up to 20% off the original price from the refund amount.