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How can I return an item?
Mothercare and ELC are happy to refund/exchange any unused merchandise returned within 28 days of purchase upon production of your receipt*, as long as they are returned in an unused condition and in their original packaging.
This does not affect your rights if the product is faulty or miss described.
Most items can be returned to any Mothercare store or may be sent direct to us at:
Mothercare Direct
Prolog Phase 5
Sherwood Park
Annesley
Nottingham
NG15 0DJ
Should you require an unwanted item to be collected this can be arranged by calling 0844 875 5222, please note that a £10 charge will be incurred.
If you need advice before you return an item please ring us on 0844 875 5222. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.
If you purchased a ‘WEB EXCLUSIVE’ product Mothercare will arrange the collection free of charge. Please contact our Customer Care Team on 0844 875 5222. We may ask you to post this back to the supplier and we will refund you any postage costs. Please obtain a proof of posting.
*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, Gift Vouchers, Gift Cards and opened mattresses. Pushchairs see terms and conditions issued at time of sale. If any items are returned that were part of a multi buy promotion all items must be returned.