your selected question
How do I go about getting a refund?
We aim to give you a refund within 14 days from receipt of the returned goods.
How we calculate refunds
Items returned because they are damaged or defective - We will refund the cost of the item + delivery charges + returned postage incurred by you (if applicable).
Upon receipt of the returned item, we will check the damaged/defective item. If we are unable to find the damage/defect, we reserve the right to refund only the cost of the item minus the returned postage cost incurred by us from the refund amount.
Items returned within the 7 days cancellation rights
We will refund the cost of the item + delivery charges provided that you have cancelled the order with us within 7 days of receipt. You may cancel the order by calling our Customer Service Team on 0844 875 5222; or click here to email us; or complete the 'contact us' form on our website, or write to us at:
Mothercare Customer Service Centre,
Mothercare UK Limited,
Cherry Tree Road,
Watford,
Hertfordshire
WD24 6SH.
Items returned within the 28 days hassle-free policy
We will refund you the cost of the item only. We will not refund the delivery charge except in accordance to your legal rights.
Note: if after inspection, the returned item is not in a re-saleable condition, we reserve the right refuse to give you a refund or deduct up to 20% off the original price from the refund amount.
Please note that if you cancel your MamaTENS before it is sent out to you, you will receive a full refund. Once the unit has been dispatched no refund is possible for hygience reasons, even if the unit is returned unused.