your selected question
I have used my discount code, but the discount was not applied to all the items, why is this?
The discounts we offer are subject to certain terms and conditions and part of these terms and conditions are that the voucher is not valid in conjunction with any other offer. We apologise for the disappointment caused, and that this time the promotion hasn't met your expectations. If you feel that we've deducted your discount incorrectly, please drop us an email by clicking on the Contact Us button below, and we'll look into this for you.
Please be aware that once you have applied the voucher code, it cannot be used again, so please do not apply it until you are sure that you are ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the order limit not being reached.
If you are experiencing any problems at all applying your promotion code, and none of the above conditions applies please contact the Customer Care Team so where they will be pleased to assist you.
Please call us on 0871 231 3511 (8am-8pm Mon - Sat and 9am - 6pm Saturday) or email us by clicking on the 'Contact ELC' button below, and we'll be happy to explain how you can redeem your discount online.