How do I make a complaint?

Your feedback is important to us.

We hope that you're pleased with any purchase you've made or service you've received from Mothercare, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell the Mothercare team about it so that we can try to put matters right.

Complaint handling process

Step 1: Making a complaint

Our opening times are: Monday - Friday: 8am - 8pm.Saturday 9am-6pm, Sunday 9am-5pm*

Please contact us using one of these options.

1) By email: We aim to respond in 24 working hours, in order to resolve your complaint quickly please ensure you provide a telephone number for us to contact you on.

2) By Telephone: If you call us, we will try to resolve your complaint there and then. If this isn't possible, the  complaints advisor will agree a course of action with you. Please contact us on 0344 875 4455

*our opening times may be affected by the poor weather conditions

3) By post:
Complaints Department
Mothercare Head Office
Cherry Tree Lane
Watford, Hertfordshire
WD24 6SH

Step 2: Escalating your complaint

In the unlikely event you are not happy with our response; please ask for the issue to be considered again. You have the option to discuss the issue with the relevant manager in our stores, or the customer services manager on duty in our call centre.

 

 

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