your selected question
Where is my order?
We aim to deliver all stocked items within 4 working days. Please see the tables below for guidance:
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STANDARD DELIVERY SERVICE - |
Delivered up until 6pm on: |
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Day Ordered |
Delivery Day |
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Monday |
Friday of the same week |
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Tuesday |
Monday of the following week |
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Wednesday |
Tuesday of the following week |
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Thursday |
Wednesday of the following week |
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Friday |
Thursday of the following week |
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Saturday |
Thursday of the following week |
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Sunday |
Thursday of the following week |
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NEXT DAY DELIVERY SERVICE |
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When ordered by 4pm |
Delivered up until 6pm on: |
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Day Ordered |
Delivery Day |
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Monday |
Tuesday |
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Tuesday |
Wednesday |
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Wednesday |
Thursday |
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Thursday |
Friday |
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Friday |
Monday |
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Saturday |
Tuesday |
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Sunday |
Tuesday |
Unfortunately, we are not able to provide estimated delivery times for either standard or premium deliveries.
To track your order, view recent orders and see your order history please click on the following link, http://www.mothercare.com/ and log in using your e-mail address and password. Click on 'my account' at the top of the page, click on the link 'view recent orders' and this will show you your order history. Select the order date from the dropdown box and choose which orders you wish to view.
If you would like to contact one of our couriers regarding a delivery, or track online then please click on one of the links below and you will be directed to the couriers website.
For the UPS contact information, please click here. To track your order online, please click here.
For the DHL contact information, please click here. To track your order online, please click here.
To track your order online, simply copy your tracking number (which would have been sent to you via email once the order has been dispatched), and type this into the couriers website to track your order.