What is the status of my order?

Update 11th November 2019: 

Please note that we are currently experiencing delays with all orders, orders will be dispatched as soon as we can

 

To track your order online is simple, you can Click Here and enter your order number and email address to track your order*

- Log in to our website and click on 'my account' at the top of the page.
- Click on the link 'view recent orders'. This will show you your order history.
- Select dates from the drop down box to choose which orders you wish to view.
- Click to 'view order'
- Check the order states 'dispatched'
- Click on the link to track your item.

Please note if there are no tracking details then this is either because it is a furniture delivery which is sent via a separate courier, it is a small item which may have been sent via royal mail, or it is an item which comes directly from our suppliers who use their own couriers.

If product has not been delivered by the promised delivery lead time, then please contact us via the 'contact us' option at the bottom of the web page, otherwise please contact our customer care team on 0344 875 5222.

did this answer your question?