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I've received my order, but it's not suitable. How do I return it?
Mothercare is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 28 days of receipt with proof of purchase. Most items can be returned to any Mothercare store or may be sent direct to us at:
Mothercare Direct
Prolog Phase 5
Sherwood Park
Annesley
Nottingham
NG15 0DJ
*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, Gift Vouchers, Gift Cards and opened mattresses. Pushchairs see terms and conditions issued at time of sale. If any items are returned that were part of a multi buy promotion all items must be returned.