your selected question
Previously I placed an order and was offered a Gift Wrap service, yet this time it wasn't offered to me - Why?
Not all items are available for the gift wrap service.
I'm sorry that this time your order did not qualify for this service (it may be that if you reduce your basket to 4 items, or if you select a smaller item, your order should be eligible for the gift wrap service - if within the overall size and weight limits).
We are constantly improving the services we offer, so your request for Gift Wrap to be more widely available on our products has been noted. It's only through understanding our customers needs that we can strive to meet this in the future.